Refund and Cancellation Policy

Last Updated: February 2026

DigiKalvi School ERP Subscriptions

For our core SaaS product, DigiKalvi, the following subscription terms apply:

  • Subscription Cancellation: Schools may cancel their subscription at any time. The cancellation will take effect at the end of the current billing cycle (Monthly or Annual).
  • Onboarding & Setup: One-time implementation, data migration, and training fees are non-refundable once the onboarding process has commenced.
  • Annual Plans: If a school terminates an annual subscription early, a pro-rata refund for unused full months may be issued, subject to a 20% early termination fee.
  • Data Portability: Schools are responsible for exporting their data before the subscription ends. Data is retained for 30 days post-cancellation, after which it is permanently deleted.

Custom Project Cancellation

For custom software and web development services under Softills Technologies Private Limited:

  • Project Initiation: Clients can request to cancel a project within 24-48 hours of the initial payment for a full refund, provided work has not yet commenced.
  • Ongoing Projects: Once the development/design process has started (e.g., UI/UX wireframing, environment setup), a notice of cancellation must be submitted in writing.
  • Milestone Payments: If a project is cancelled mid-way, the client is liable to pay for all work completed up to the date of cancellation. Any upfront deposits or milestone payments for completed phases are non-refundable.

Refund Eligibility

Due to the digital and bespoke nature of our services, we generally follow a "No Refund" policy once a project is delivered. However, refunds are considered under these conditions:

  • Non-Delivery: Failure to deliver the project within the agreed timeline (excluding delays caused by client-side dependency).
  • Technical Failure: If the final software fails to meet pre-defined technical specifications and our team cannot rectify it after reasonable attempts.
  • Duplicate Payment: Accidental duplicate payments will be refunded in full within 7-10 business days.

Non-Refundable Items

  • Domain registration fees, SSL certificates, or third-party hosting costs.
  • Custom features specifically approved and developed for the client.
  • Administrative fees, convenience charges for online payments, or government taxes already processed.

Refund Process

To initiate a request, please follow these steps:

  1. Written Request: Email business@softills.com with the subject: "Refund/Cancellation Request - [Invoice/School ID]".
  2. Review: Our accounts and technical teams will review the request status within 5 working days.
  3. Resolution: If approved, the refund will be credited back to the original payment source (Paytm/Zoho/Bank) within 15-30 days.